I sat down next to her bed on a chair, and just listened. I didn't ask her any questions, I just let her tell her story.
Too often, when people are telling us their story, we want to jump in and add things. I could have said that she wasn't telling the story right, that she was leaving out what she had done, that she needed to apologize or how I felt.
And when she was done she thanked me and I went back to my other duties.
My Big Revelation last year was a simple one: All of us want to know that someone loves us. It's why we do what we do, it's at the core of our being, and it drives us to do things that we wouldn't do otherwise.
Part of loving someone is shutting up and listening. Letting them tell their story in their way and not judging or adding to it. It's hard. We want to ask questions, get clarification, tell our own story or judge what they have said.
I'm going to work harder not to do that. I'm going to just listen and in listening show that I care.